PRIVACY POLICY

Effective Date: 09/16/25
Last Updated: 09/16/25

1. INTRODUCTION

This Privacy Policy describes how MetGen Health, an Independent Associate of IDLife, LLC, collects, uses, and protects your information when you visit this website, request information about our products or business opportunity, or engage with our services.

Important: This website is operated by an independent IDLife Associate and is not the official IDLife corporate website. For IDLife's corporate privacy policy, please visit the official IDLife website.

2. INFORMATION WE COLLECT

2.1 Information You Provide

When you interact with our website or services, you may provide:

Contact Information: Name, email address, phone number, mailing address

Health and Wellness Information: Health goals, current challenges, nutrition interests

Demographic Information: Age, lifestyle preferences, family information

Communication Preferences: How and when you prefer to be contacted

Purchase Information: Product orders and payment details (processed through IDLife systems)

2.2 Automatically Collected Information

Website Usage: Pages visited, time spent, links clicked

Technical Information: IP address, browser type, device information

Cookies and Tracking: Website functionality and analytics data

2.3 Third-Party Information

Social Media: Information from social media interactions or advertising platforms

Referrals: Information provided by friends or family who refer you to us

Public Sources: Publicly available information used for business verification

3. HOW WE USE YOUR INFORMATION

3.1 Product and Service Delivery

Provide information about IDLife products and nutritional solutions

Customize product recommendations based on your health goals

Process orders through official IDLife systems

Provide customer support and follow-up care

3.2 Business Opportunity Information

Share information about the IDLife business opportunity

Provide training and support materials

Connect you with additional resources and mentorship

3.3 Communication and Marketing

Send follow-up emails about products and opportunities

Provide health and wellness tips and educational content

Send promotional offers and special announcements

Conduct surveys and gather feedback

3.4 Legal and Administrative

Comply with IDLife policies and procedures

Meet legal and regulatory requirements

Protect against fraud and unauthorized activity

Maintain accurate business records

4. INFORMATION SHARING

4.1 IDLife, LLC

Your information may be shared with IDLife, LLC for:

Order processing and fulfillment

Customer service and support

Compliance monitoring and verification

Business development and training

4.2 Service Providers

We work with trusted partners who help us operate our business:

Email Service Providers: For sending newsletters and communications

Website Hosting: For website operation and maintenance

Analytics Services: For website performance and user experience improvement

Payment Processors: For secure transaction processing (through IDLife systems)

4.3 Legal Requirements

We may disclose information when:

Required by law or legal process

Necessary to protect our rights or safety

Requested by law enforcement or regulatory authorities

Part of a business transfer or acquisition

4.4 We Do Not Sell Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. COMMUNICATION PREFERENCES AND CONSENT

5.1 Email Communications

By providing your email address, you consent to receive:

Product information and recommendations

Educational health and wellness content

Business opportunity information

Special offers and promotions

5.2 Text Message (SMS) Communications

By providing your mobile phone number, you consent to receive text messages including:

Follow-up messages about your interests

Product information and offers

Business opportunity details

Appointment reminders and confirmations

Message Frequency: Message frequency varies based on your interests and interactions. Standard message and data rates may apply.

5.3 Phone Communications

By providing your phone number, you consent to receive phone calls for:

Follow-up on your product or business interests

Personalized consultations and support

Customer service and order assistance

6. YOUR RIGHTS AND CHOICES

6.1 Opt-Out Options

You can stop receiving communications by:

Email: Click the unsubscribe link in any email

Text Messages: Reply "STOP" to any text message

Phone Calls: Request to be added to our do-not-call list

All Communications: Contact us directly using the information below

6.2 Access and Control

You may request to:

Access the information we have about you

Correct or update your information

Delete your information (subject to legal requirements)

Restrict how we use your information

6.3 California Privacy Rights

California residents have additional rights under the CCPA:

Right to know what personal information is collected

Right to delete personal information

Right to opt-out of sale (we do not sell information)

Right to non-discrimination

7. DATA SECURITY

7.1 Protection Measures

We implement reasonable security measures to protect your information:

Secure website connections (SSL encryption)

Limited access to personal information

Regular security reviews and updates

Secure storage and transmission practices

7.2 Third-Party Security

When we work with service providers, we require them to maintain appropriate security measures and use your information only for authorized purposes.

8. COOKIES AND TRACKING

8.1 Types of Cookies

Essential Cookies: Required for website functionality

Analytics Cookies: Help us understand website usage

Marketing Cookies: Used for advertising and personalization

8.2 Cookie Control

You can manage cookies through your browser settings, though disabling certain cookies may affect website functionality.

9. THIRD-PARTY LINKS AND SERVICES

9.1 External Links

Our website may contain links to other websites, including:

Official IDLife corporate website

Social media platforms

Educational and health resources

Partner websites

We are not responsible for the privacy practices of external websites.

9.2 Social Media Integration

Our website may integrate with social media platforms for sharing and communication purposes. These interactions are governed by the respective platform's privacy policies.

10. CHILDREN'S PRIVACY

Our website and services are intended for adults 18 years and older. We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will take steps to delete the information.

11. DATA RETENTION

11.1 Retention Period

We retain your information for as long as:

You remain interested in our products or services

Required for legal or business purposes

Necessary to provide ongoing support

11.2 Deletion

You may request deletion of your information at any time, subject to:

Legal requirements to retain certain records

Ongoing business relationships

IDLife's data retention requirements

12. A2P 10DLC COMPLIANCE

12.1 Text Messaging Compliance

Our text messaging services comply with A2P 10DLC requirements:

Proper business registration and verification

Clear consent and opt-out mechanisms

Message content and frequency guidelines

Carrier and regulatory compliance

12.2 Consent Documentation

We maintain records of consent for text message communications as required by applicable regulations.

13. UPDATES TO THIS POLICY

We may update this Privacy Policy periodically to reflect:

Changes in our practices

New legal requirements

Service improvements or changes

We will notify you of material changes through:

Email notification

Website posting

Text message (for significant changes)

14. CONTACT INFORMATION

14.1 For Privacy Questions

Contact [ALISON'S NAME] directly:

Email: [EMAIL ADDRESS]

Phone: [PHONE NUMBER]

Address: [BUSINESS ADDRESS]

14.2 For IDLife Corporate Privacy Matters

Contact IDLife, LLC:

Website: [IDLIFE CORPORATE WEBSITE]

Customer Service: [IDLIFE PHONE NUMBER]

Address: [IDLIFE CORPORATE ADDRESS]

15. STATE-SPECIFIC NOTICES

15.1 California Residents (CCPA)

Under the California Consumer Privacy Act, you have the right to:

Know what personal information is collected about you

Delete your personal information

Opt-out of the sale of personal information (we do not sell information)

Not be discriminated against for exercising your privacy rights

15.2 European Residents (GDPR)

If you are in the European Union, you have additional rights including:

Right of access to your personal data

Right to rectify inaccurate data

Right to erasure ("right to be forgotten")

Right to restrict processing

Right to data portability

Right to object to processing

16. EFFECTIVE DATE

This Privacy Policy is effective as of 09/16/25 and was last updated on 09/16/25.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

MetGen Health is an Independent Associate of IDLife, LLC. This website and its privacy practices are independent of IDLife's corporate policies. For official IDLife privacy information, please visit the corporate website.